Privacy Policy

1. Introduction

Revel X Limited, trading as Revel Football ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services for the Cheshire Easter Cup 2026.

Our registered office is at International House, 10 Churchill Way, Cardiff, CF10 2HE, United Kingdom. Company Number: 14755027.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you voluntarily provide to us when you:

• Request a quote or submit an enquiry through our website
• Complete our booking forms
• Contact us via email, phone, or WhatsApp
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback forms

This information may include:

• Name and contact details (email address, phone number, postal address)
• Organization or club name
• Team details (age groups, number of players, staff, supporters)
• Travel preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on pages
• Referring website addresses
• Device information (screen size, device type)

3. How We Use Your Information

We use the information we collect to:

• Process and respond to your enquiries and quote requests
• Provide, maintain, and improve our services
• Process bookings and manage your travel arrangements
• Communicate with you about your booking, including booking confirmations, updates, and important information
• Send you marketing communications (with your consent) about our services and special offers
• Comply with legal obligations and regulatory requirements
• Detect and prevent fraud or other illegal activities
• Analyze website usage to improve user experience
• Respond to your inquiries and provide customer support

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as accommodation providers, transport companies, payment processors, and customer relationship management (CRM) systems (including Pipedrive and GoHighLevel)
• Business Partners: Tournament organizers, venue operators, and other partners necessary to fulfill your travel arrangements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale of assets, or acquisition of our business
• With Your Consent: When you explicitly consent to sharing your information with third parties

We do not sell your personal information to third parties for their marketing purposes.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your information may be stored and processed in countries outside the European Economic Area (EEA). When we transfer your information outside the EEA, we ensure appropriate safeguards are in place to protect your data.

6. Your Rights

Under data protection laws, including the UK GDPR and General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing of your information for certain purposes
• Right to Withdraw Consent: Withdraw consent where we rely on consent for processing

To exercise any of these rights, please contact us using the details provided in Section 9.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to collect and store information about your preferences and browsing behavior. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

We use cookies for:

• Remembering your region selection and preferences
• Analyzing website traffic and user behavior
• Improving website functionality and user experience

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For booking information, we typically retain records for a period of 7 years to comply with legal and regulatory requirements.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Children's Privacy

Our services are designed for youth football teams, and we collect information about team members including children. We handle children's personal information with particular care and in accordance with applicable data protection laws. We only collect information about children that is necessary to provide our services and with appropriate consent from parents or guardians where required by law.

12. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: